Known Issue: Issues restoring Kurve record backups after migrating to different environments : Kurve Solutions

Known Issue: Issues restoring Kurve record backups after migrating to different environments Print

Created by: José Ramírez

Modified on: Tue, 5 May, 2026 at 12:22 PM

There is a known Kurve issue where Kurve record backups created in one environment cannot be restored in a different environment if the record was previously migrated in the source environment.

When this happens

This occurs when you export a migrated Kurve record from a source environment and then try to restore that migration in a target environment.

The restoration in the target environment will fail for those migrated records.

Workaround:

In the target environment: Delete the affected Kurve record(s) using the Admin Portal, and then delete them again in the Restore Records view to ensure they are permanently deleted.
In the source environment: Restore the Kurve migration for the affected Kurve record(s).
Re-export the record from the source environment and re-import it into the target environment

This issue is actively being worked on and is planned to be fixed in our next release (v2.2).

José is the author of this solution article.

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Known Issue: Issues restoring Kurve record backups after migrating to different environments Print

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